Automatically pull in a variety of data points at
the start of each interaction to determine the most
appropriate routing path within a conversational workflow.
Let your data pave the way towards a rich customer
experience.
Through Natural Language Understanding (NLU), our
solutions turn to AI engines to accurately interpret
customer intent and sentiment. We then make use of
these data points to determine the most appropriate
route for the conversation.
By leveraging CRMs, AI, data, and APIs, our solutions
offer tailored conversational experiences to customers.
With this level of integration added to call routes, we
can deliver a very personalized customer journey.
Utilizing historical and real-time data points, we
can implement sophisticated call routing logic that is
compiled in real-time. Each interaction is then sorted
build a customer profile to drive even more personalized
engagements in future interactions.
