Pull data together when customers begin the interaction
with your business in order to determine the most valid
call routing path within a conversational workflow.
Let your data create a rich AI experience for each
individual customer.
Let Conversational AI answer the more straightforward
questions that customers have. Only route customers
to agents on their request or when AI capabilities
have been exhausted.
Gather intelligence from each interaction to
build a customer profile meant to drive more
personalized engagements in future interactions.
Make use of historical and real-time data points
to implement enhanced customer service.
Boost productivity and avoid mundane interactions by
implementing self-service AI virtual agents that can lead
customer support activities. AI decision-making logic can
route a call to humans based on characteristics such as
sentiment and keywords.
